Software

DMC Software Launch New and Improved TotalCare IT Support Service

DMC Software have started the year as they means to continue by transforming their TotalCare IT Support offering to meet the changing needs of the small to mid-sized business. PETERBOROUGH, ENGLAND, January 16, 2010 /24-7PressRelease/ -- DMC Software has partnered with, the UK renowned, BT in order to offer a more comprehensive TotalCare IT Support service, utilising the nationwide mobile service team and remote diagnostic systems to ensure first touch resolution and system recovery. In addition, DMC Software have adopted a modular structure which allows business to select the level of service that suits both organisational requirements and budget- vital as the country recovers from the economic crisis of 2009. With TotalCare IT Support, DMC Software takes responsibility for the IT requirements of an organisation providing users with the benefits of an in-house IT department at a fraction of the cost. By outsourcing IT services organisations are able to free resources and budget to be utilised more effectively across the business. Clare Edgar, DMC Software TotalCare Specialist said "The new modular TotalCare structure is really exciting as it offers greater flexibility to our customers. We have listend to what our customers want and have adapted our offering to suit their needs. The new approach ensures that there is a solution for everybody, whether the organisation is large or small. "In addition, Totalcare now includes business critical SLA"s, first line support and a server monitoring service that provides our customers with a fantastic preventative maintenance tool that works to eliminate issues before they occur, avoiding any server downtime. With this foresight users can benefit from 100% peace of mind." About DMC Software DMC Software offers a host of software solutions to support the Customer Relationship Management (CRM) and Accounts functions within a business. In addition to this they offer high quality professional services, including development, training and technical support, ensuring businesses are provided with a solution that will increase efficiency and profitability. For more information please contact Jade Dixon-Winters, Marketing Executive. Email: jadewinters@dmcsoftware.co.uk Tel: +44 (0)1733 362120


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