HT-NewsNew Software from serVonic for Operators
IXI-Operator
New Software from serVonic for Operators
The unified messaging- and CTI-manufacturer serVonic now offers the new IXI-Operator software. As Windows-based switchboard, the IXI-Operator allows a professional administration and organization of incoming calls.
/Software News Articles/ - BAVARIA, GERMANY, December 07, 2007 - A clearly designed interface with all the relevant information, intelligent search options as well as an effective queue management turn the PC-workstation into a professional and powerful switchboard. "With the server-based IXI-Operator, a simple yet powerful standard solution for switchboards is available now, which can be integrated in existing structures and operated via the PC," says Jochen Klein, CEO of serVonic GmbH. "The operator can be applied as stand-alone solution. For companies that already work with our CTI-solution IXI-Call, the IXI-Operator offers a useful completion of the daily call management."
The IXI-Operator software is structured clearly and simply. An interface that can be handled intuitively allows transferring calls shortly in a professional and competent way - without putting a lot of effort in training. Incoming calls are managed in a waiting list automatically. The indication of caller data and waiting time allow an easy call- and priority-management. The respective call is accepted by mouse-click or keystroke. Extensions, names and descriptions can be searched via an automatically activated search field. When the wanted call partner is found, the calls can be transferred either "with announcement" or "blind". If the partner is not available, a notification can be sent by e-mail.
The internal users can be administered in the IXI-Operator directly or can be taken over from a third-party system like Active Directory or by CSV-import from the PBX. Caller identification is integrated as well. IXI-Operator can be operated with standard PBX"s, e.g. from Alcatel, Cisco, innovaphone or Siemens. The transfer features of the PBX are controlled directly from the IXI-Operator by means of TAPI.
Prices and Availability
The IXI-Operator is now available at serVonic for prices beginning at 3450 (plus legal VAT, if applicable). The prices depend on the number of extension lines as well as the number of agents.